Frequently Asked Questions

Moon Moments creates personalised moon phase prints, real star maps, solar system artwork, Date Duo gifts and Moon Mile commemorative keepsakes from the dates and details that matter to you.

We calculate the Moon phase for your chosen date using astronomical data, then use that result to create your personalised artwork.

Product options vary. Digital artwork is delivered by secure email link worldwide, while eligible products offer A4 or A3 printed artwork. The product page shows the available format, size and price before you pay.

Depending on the product, you can add names, a date, an occasion or event, a location, a meaningful message, a print font and an artwork style. Date Duo orders can also include a local time and sky map colour.

Most physical Moon Moments artwork is available as A4 or A3 portrait prints. Some products have their own size or format options, so check the product customiser before ordering.

Physical artwork is normally prepared for dispatch within 1–2 business days. Delivery dates are estimates and depend on the destination and delivery service selected at checkout.

Physical UK mainland delivery is free. Supported non-mainland UK destinations are charged £2.99, and supported European destinations are charged £4.99. Digital artwork has no delivery charge.

Personalised products are made to your specifications, so change-of-mind cancellation may not apply once production has started. This does not affect your rights if an item is faulty, damaged or not as described. See our Terms & Conditions for full details.

A Moon Mile is a novelty commemorative keepsake with a certificate, lunar artwork and private digital record. It does not transfer legal ownership or rights to land on the Moon or any other celestial body.

Email contact@moonmoments.co.uk with your order number and the details of your question. We will help with delivery, artwork or order issues as soon as we can.